Apartment in Marrakesh Gueliz

Very Poor
Traveller Type: Family with Teens
  : If interested in seeing tourist sites like the gardens it is walking distance
  : BEWARE, Everything is broken and dirty. Walls are falling apart. Drains clogged. One toilet broken. Fridge not keeping cold. No pool, no toiletries provided as stated in listing. Expected cash upon arrival not stated previously, and different price!!

Poor
Traveller Type: family with young children
  : It was very easy to collect keys as the lovely caretaker Lahcen greeted us and showed us to the apartment Property is in a good location
  : Lots of issues within the apartment:At no point, did it state on booking.com that payment was made at the apartment. We arrived at the apartment to be told payment needs to be made via cash or paypal. As tourists who have just entered the country, we definitely did not have that kind of cash Apartment was advertised as having an indoor pool. No where on the booking does it state it is closed for half of the year so that was a big disappointment We got into the apartment Friday and as a group of 4 we were left with 2 toilet rolls for 5 nights On the Saturday, I requested for more to Which the owner said they couldn’t until tomorrow because there is no maidI had to then push for toilet roll!! As we did not have enough for our 5 nights and the kind caretaker dropped some off Lahcen was great, however, did not understand fluent English so it was hard to communicate. When I messaged the apartment owner he responded “Call Lahcen mate, I can’t keep assisting you from here”The apartment is spacious and has a lot of potential but unfortunately is so poorly maintained1. Advertised as 2 toilets however, 1 was broken2. One sink in the bathroom does not drain and previous dirt kept coming up